Domestic Shipping Only
Supremme currently ships exclusively to addresses within the United States (including all 48 states and the District of Columbia). We do not offer international shipping, nor do we ship to U.S. territories, APO/FPO addresses, or P.O. boxes. Any orders placed with a shipping address outside these permitted areas will be automatically cancelled and refunded.

Order Processing Time
All orders are processed within 1 to 2 business days (Monday – Friday, excluding federal holidays) from the date of purchase. Orders submitted on weekends or public holidays will begin processing on the next business day. You will receive a confirmation email with your order number and a summary of your purchase immediately after checkout. Once your order is packed and ready for dispatch, we will send you a separate shipping confirmation containing a tracking number and carrier information.

Estimated Delivery Time
After dispatch, standard ground shipping typically takes 3 to 5 business days for delivery within the continental United States. Please be aware that these are estimated transit times provided by our shipping partners; actual delivery may vary due to weather conditions, carrier delays, or high-volume periods (e.g., holidays). Supremme is not responsible for delays caused by the carrier or unforeseen circumstances beyond our reasonable control.

Shipping Rates – Free Shipping on All Orders
We are proud to offer free standard shipping on every order, with no minimum purchase required. There are no handling fees, fuel surcharges, or any other hidden costs added to your order. The total price you see at checkout is the final amount you pay.

Carrier Selection
We partner with a variety of reputable logistics companies, including USPS, UPS, FedEx, and other regional carriers. The specific carrier assigned to your shipment will be determined at the time of dispatch, based on your delivery location, package weight, and dimensions. While you cannot select a specific carrier, we assure you that all our partners are reliable and provide real-time tracking.

Order Tracking
Once your order has been shipped, you will receive an email with a unique tracking number and a direct link to the carrier’s tracking portal. You can also track your order by logging into your account on our website. If you do not receive tracking information within 3 business days after placing your order, please contact us at info@supremme.it.com so we can investigate.

Delivery Issues – Lost, Stolen, or Damaged Packages

  • Lost in transit: If your package has not arrived within 10 business days after the estimated delivery date, please contact us. We will open a tracer investigation with the carrier. If the package is officially declared lost, we will offer you a full refund or a replacement at your choice.
  • Damaged upon arrival: If your order arrives with visible damage to the outer packaging or the product itself, please take photos of the damaged item and the box, and email us within 48 hours of delivery. We will arrange a return and issue a refund or replacement promptly.
  • Stolen packages: Supremme is not responsible for packages that are marked as “delivered” by the carrier but are later stolen. We recommend that you provide a secure shipping address (e.g., a business address or a location where someone can receive the package). For stolen items, you may need to file a claim with the carrier or local authorities.

Incorrect or Incomplete Shipping Address
You are responsible for providing a complete and accurate shipping address at checkout. If you realize that you have entered an incorrect address, please contact us immediately at info@supremme.it.com. We will do our best to modify the address before your order is dispatched. However, once the order has been handed over to the carrier, we cannot make any changes. If the package is returned to us due to an incorrect address, we will contact you to arrange re-shipment, and you may be charged for the additional shipping cost.

Undeliverable Packages
If a package is returned to us as “undeliverable” (e.g., because the recipient refused delivery, the address was incorrect, or the carrier could not gain access), we will notify you via email. You may choose to have the order re-shipped (additional shipping fees may apply) or receive a refund for the product value (shipping charges are non-refundable if the error was on your part).

Contact for Shipping Inquiries
For any shipping-related questions, please reach out to our customer service team during business hours (Monday – Friday, 9:00 AM – 6:00 PM ET) at +1 646-201-6525, or email us anytime at info@supremme.it.com. We aim to respond to all shipping inquiries within one business day.