30-Day Return Window
We accept returns on most items within 30 calendar days from the date you receive your order. If 30 days have passed since you received your item, we unfortunately cannot offer you a refund or exchange. The return period is counted from the delivery date confirmed by the carrier.

Eligibility Criteria for Returns
To be eligible for a return, your item must meet all of the following conditions:

  • The item must be unused, unwashed, unworn, and in the same condition that you received it.
  • All original tags, labels, and accessories (e.g., dust bags, extra buttons) must be intact and attached.
  • The item must be returned in its original packaging (including the brand box, if applicable).
  • The item must not be a “Final Sale” item (see exceptions below).
  • If the return is due to a manufacturing defect or quality issue, please include a note describing the problem and, if possible, attach photos in your initial email.

How to Initiate a Return
We have a simple 3-step return process:

  1. Contact us – Send an email to info@supremme.it.com with your order number, the SKU of the item(s) you wish to return, and the reason for the return.
  2. Receive RMA approval – We will issue a Return Merchandise Authorization (RMA) number and email you a prepaid return shipping label (free of charge). Please do not send any returns without an RMA number, as they may be refused.
  3. Pack and ship – Securely pack the item(s) in the original packaging, attach the prepaid label, and drop off the package at any authorized carrier location (as specified on the label). We recommend retaining the drop-off receipt for your records.

Free Return Shipping
Supremme covers the cost of return shipping for all eligible returns within the 30-day window. The prepaid label we provide is valid for a single use and is trackable. If you choose to use your own shipping method instead, we will not reimburse the shipping cost.

No Restocking Fees
We do not charge any restocking or handling fees for returned items. You will receive a full refund for the purchase price of the returned merchandise, excluding any original shipping fees (which are free anyway) and taxes that were collected.

Refund Processing Timeline
Once we receive your returned package at our facility, we will inspect the item(s) within 1 to 2 business days. After the inspection is complete, we will process your refund to the original payment method used at checkout. Please note that although we issue the refund promptly, it may take 7 to 10 business days for the funds to appear in your bank account or credit card statement, depending on your financial institution’s processing times.

Refund to Alternative Method
If your original payment method is no longer valid (e.g., a cancelled credit card), we can issue store credit or a gift card equal to the refund amount. Please notify us of this situation when you initiate your return.

Exceptions – Non-Returnable Items
The following categories are not eligible for return or refund:

  • Gift cards and digital vouchers.
  • Items explicitly marked as “Final Sale” or “Clearance” on the product page.
  • Personalized or custom-made items (unless they arrive defective).
  • Intimate or sanitary goods (e.g., underwear, swimwear) for hygiene reasons, if the sealed packaging has been opened.

Exchanges
If you wish to exchange an item for a different size, color, or style, please indicate your preference when you contact us. Exchanges are subject to stock availability. If the requested replacement is available, we will ship it to you at no extra cost after we receive your returned item. If the replacement is out of stock, we will process a refund instead.

Return Address
All returns must be shipped to the following address (which is also printed on the prepaid label):
Supremme Returns
1 Bergen St,
Harrison, NJ 07029
United States

Questions About Returns
If you have any doubts about the return process, please call us at +1 646-201-6525 (Mon–Fri, 9 AM–6 PM ET) or email info@supremme.it.com. We are always happy to help.